Return & Refund Policy

At Dental Reads, we specialize in instant-access digital products, including e-books, courses, and study materials. Due to the intangible nature of these products, all sales are final once a purchase is completed. However, we strive to ensure fairness and customer satisfaction in exceptional circumstances.

1. General Policy

  • Digital products (e-books, courses, etc.) are non-refundable once downloaded, accessed, or viewed.

  • By completing a purchase, you acknowledge that refunds cannot be issued for reasons such as:

    • Change of mind.

    • Accidental purchase (unless duplicated—see Exceptions).

    • Failure to review product details before buying.

2. Exceptions for Refunds/Replacements

Refunds or replacements may be considered in the following cases:
✅ Technical Issues: If the product is defective, corrupted, or inaccessible despite valid purchase.
✅ Duplicate Purchase: If the same product was accidentally purchased more than once.
✅ Unauthorized Purchase: If the transaction was fraudulent or not authorized by the account holder.

How to Request a Refund

  1. Contact us within 7 days of purchase at:

    • 📧 Email: support@dentalknowledges.com (Preferred for faster resolution)

    • 📞 Phone: +1 (239) 893-4668

    • 📍 Address: Fulfy & Co LLC, 1401 21st St STE R, Sacramento, CA 95811

  2. Provide:

    • Order number.

    • Detailed reason for the request.

    • Proof of issue (e.g., screenshot for technical errors).

3. Refund Process

  • Review: We will respond within 2 business days to investigate eligibility.

  • Approval: If granted, refunds will be issued to the original payment method within 5–10 business days.

  • Denial: If the request does not meet our policy criteria, we will provide a clear explanation.

4. Non-Refundable Situations

❌ Downloaded, accessed, or partially used products.
❌ Dissatisfaction with content quality after purchase.
❌ Expired promotional discounts or pricing changes post-purchase.

5. Contact Us

For questions or disputes regarding this policy, reach out via: